How to Complain

Inclusion Ireland is a national organisation that speaks up for people with intellectual disability.

Inclusion Ireland offers independent information, advice and support to help people with intellectual disability access the services and supports they need

Do the job it says it will do

Be provided on time

Be provided at the agreed cost

A service or product is not satisfactory

OR

You want to challenge a decision about a service or support you need

OR

You want your concerns about a service or product to be given serious or urgent attention

Not all complaints are big complaints.

Some complaints can be solved by talking to a staff member.

When a complaint is bigger or is not solved by staff you can make an official complaint.

When you make a complaint, you can help the provider

• identify problems
• improve the product or service and
• improve how they meet the needs of  service users or customers