Support get info | How To Complain

Get Information

When you are speaking up for yourself or making a complaint it is important to have the right information.

The organisations listed below provide information about services and supports for people with disability and how to complain if you are not satisfied with a service or support.

Citizens Information Centres provide free independent information, advice and advocacy.

There are 215 Citizens Information centres around the country

You can check out all the main services and benefits for people with disabilities and find out about your local Citizens Information Centre on the Citizens Information website at

Here

The Citizens Information phone service is a nationwide service. You can phone them at 0818 07 4000

For information about the District Court and other court services contact the Courts Services at

15-24 Phoenix Street North,

Smithfield,

Dublin 7

or visit their website

Here

You can telephone the Courts Service at 01 8886000.

For services and information for adult learners and students visit the Department’s website

Here

For services and information for parents visit the Department’s website at

Here

For information about employment supports, disability allowance and other benefits visit the Department’s Website

Here

You can also access their online complaints form

Here

You can telephone the Department of Social Protection at 01 6732800,

Monday to Friday 9.15am to 5pm.

You can email an appeal to the adress Here

For information about HSE Disability Services visit the Webpage

Here

To tell the HSE about your experience of a service or to make a complaint visit the HSE Your Service Your Say webpage

Here

If your complaint is about theHSE Assessment of Need visit the HSE disability assessment webpage

Here

We are a national organisation that provides information and can support people with intellectual disability to speak up for themselves.

Visit our website Here

Visit our Connect Family Network webpage

Here

for information for families, about services and supports.

The Irish Human Rights and Equality Commission provides information to the public in relation to human rights and equality.

For information about human rights and equality visit their website

Here

Their Your Rights service provides information on your rights and the remedies available to you under equality and human rights law in Ireland.

You can telephone the Your Rights service at 01 890 245545

You can email the IHREC Your Rights service Here

The National Council for Special Education provides information and advice for parents of children with special education needs.
Their website is

Here

The National Council for Special Education offers support for parents through its network of Special Education Needs Officers (SENOs).

You can contact the SENO dealing with your area by email or phone. The SENO contact list is available

Here

The Office of the Ombudsman can examine complaints from people who feel they have been unfairly treated by a public service provider.

They can examine complaints against most organisations that deliver public services. These include government departments, local authorities, the HSE, nursing homes, and publicly-funded third-level education bodies.

The Office of the Ombudsman is at 18 Lower Leeson Street, Dublin 2, D02 HE97.

The Office of the Ombudsman is open Monday to Friday between 9.15am and 5.00pm.

You can email the Office of the Ombudsman Here

If you need help to access the Ombudsman services, please email their Access Officer Here

You can telephone The Office of the Ombudsman at 01 639 5600 or Lo-call 1890 22 30 30.

If you think a child has been treated unfairly by a public body or an organisation funded by the government, you can make a complaint to the Ombudsman for Children’s Office.